Shipping & Delivery

At KROVEZ, we work to provide reliable and efficient shipping for customers across the United States and Europe. Our goal is to make sure every order arrives safely and within a reasonable timeframe.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information, when available.

Please note that processing times may be slightly longer during holidays, special promotions, or high-order-volume periods.

Estimated Delivery Time

Most orders are delivered within 7–15 business days depending on the destination country, local shipping conditions, and carrier operations.

Estimated delivery times are provided as general guidelines and may vary slightly based on location and seasonal demand.

Shipping Areas

KROVEZ currently ships to customers in:

  • United States
  • Europe

Shipping availability may vary depending on the destination.

Tracking Information

Once an order has been shipped, customers may receive tracking details by email so they can monitor the shipment status during transit.

Please allow some time for tracking updates to appear after shipment confirmation.

Shipping Delays

While we aim to deliver all orders on time, occasional delays may occur due to:

  • High shipping volumes
  • Weather conditions
  • Carrier transportation issues
  • Customs or local delivery processing
  • Incorrect shipping information provided during checkout

If your order experiences an unusual delay, please contact our customer support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout. KROVEZ is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact the KROVEZ support team promptly with your order number and any relevant photos or delivery information.

We will work to assist you and review the issue as quickly as possible.

Shipping Fees

Shipping costs, if applicable, will be displayed during checkout before payment is completed.